Privacy Policy

Medcare Shop Privacy Policy

Effective Date: 02/12/2023

1. Introduction

Welcome to Medcare Shop (“we,” “our,” or “us”). We operate an online store and an online directory for pet-related businesses (collectively, the “Services”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use any of our Services.

If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at [email protected].

2. Information We Collect

We may collect personal information about you in a variety of ways when you interact with our website and Services:

1. Information You Provide Directly
   • Account Registration: When you create an account, we may ask for your name, email address, mailing address, phone number, and password.
   • Purchases: When you make a purchase on our online store, we collect payment details (such as credit card information), billing address, and shipping address.
   • Directory Submissions: If you submit information about a business to be listed in our directory (or claim an existing listing), we collect contact information for that business, which may include personal data if you are the business owner or representative.
   • Communications: If you contact us or participate in any interactive features (e.g., reviews, comments, or customer support), we may collect the information you provide.
2. Information Collected Automatically
   When you visit our site, we may automatically collect certain information from your device, including:
   • Log Data: Your IP address, browser type, device information, pages visited, and the dates and times of your visits.
   • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to improve your experience, remember your preferences, and track usage of our site.
3. Information from Third Parties
   • We may receive personal information from third-party services such as payment processors, analytics providers, or social media platforms if you interact with our site through those channels.

3. How We Use Your Information

We use the information we collect for various business purposes, including to:

1. Provide, maintain, and improve our Services.
2. Process transactions, manage payments, and fulfill orders.
3. Personalize user experiences, such as customizing content and product offerings.
4. Maintain the business listings directory, verify listings, and communicate with business owners.
5. Send administrative information, such as confirmations, invoices, technical notices, updates, and security alerts.
6. Respond to your inquiries, provide customer support, and communicate with you about your account.
7. Monitor and analyze usage, trends, and activities on our website.
8. Enforce our terms, conditions, and policies or comply with legal obligations.

4. Legal Basis for Processing (GDPR Users)

If you are in a jurisdiction that requires a legal basis for processing personal data, we typically rely on the following legal grounds:

1. Consent: Where you have given consent (e.g., for certain marketing communications).
2. Contract: Where processing is necessary for the performance of a contract (e.g., processing your order).
3. Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving our Services, fraud prevention).
4. Legal Obligation: Where processing is necessary to comply with a legal obligation.

5. Disclosure of Your Information

We may share or disclose your personal information in the following situations:

1. Service Providers: We work with third-party companies to help us operate, maintain, and improve our Services (e.g., hosting providers, payment processors). These companies are authorized to use your personal information only as necessary to provide their services to us.
2. Business Listings: If you submit a business listing or claim an existing listing, some of your information (e.g., business owner’s or representative’s name, public contact information) may be published publicly in the directory.
3. Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction.
4. Legal Obligations: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:
   • Comply with a legal obligation;
   • Protect or defend our rights and property;
   • Prevent or investigate possible wrongdoing in connection with our Services;
   • Protect the personal safety of users of our Services or the public.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activities on our website. These technologies help us:

• Remember your preferences and settings;
• Understand how you use our Services;
• Tailor our advertising and content.

You can control cookies through your browser settings and other tools. However, disabling certain cookies may affect the functionality of our Services.

7. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, or services. We do not control the privacy practices of those third parties. We encourage you to review the privacy policies of those websites or services before providing any personal information.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, legal, or accounting requirements).

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security, and any transmission is at your own risk.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 13 (or relevant minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you are a parent or guardian who believes your child has provided us with personal information, please contact us so we can delete such data.

11. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Access: You may request to review the personal information we maintain about you.
• Correction: You may request that we correct or update your personal information if it is inaccurate or incomplete.
• Deletion: You may request that we delete your personal information under certain circumstances.
• Objection/Restriction: You may object to or request the restriction of our processing of your personal information under certain conditions.
• Withdrawal of Consent: If we rely on consent to process your personal information, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

12. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws different from your jurisdiction. In these cases, we take steps to ensure your personal information is adequately protected.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a prominent notice on our website and/or by sending you an email notification. Your continued use of our Services after any such changes indicates your acceptance of the revised policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Phone: 0493 466 018
Email: [email protected]
Mail: 1 Schutt Street, Newport, VIC 3015 Australia