Terms and Conditions – Medcare Shop

1. General Information

Welcome to Medcareshop.com.au (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using Medcareshop.com.au, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms are governed by the laws of Victoria, Australia.

Please read these Terms and Conditions carefully before placing your order with Medcareshop. These Terms and Conditions contain important information about the ordering, processing, fulfillment, and delivery of goods, including limitations of liability. In addition to these Terms and Conditions, other important conditions may apply to your order.

2. Eligibility

To use our website and services, you must:

Be 18 years of age or older.
Have the legal capacity to enter into agreements under Victorian law.

3. Orders and Payments

By placing an order, you agree to the following:

You are responsible for ensuring the accuracy of your order details.
Prices on our website are listed in Australian Dollars (AUD) and include GST, unless stated otherwise.
Payments must be made using the payment methods available on our site.

4. Delivery and Shipping Information

Order Dispatch

We strive to process and dispatch orders as quickly as possible after payment confirmation. The estimated delivery timelines depend on your location and the carrier’s services:

Standard Delivery Timelines:

Australia-wide (including most regional areas): 4-7 business days.
Western Australia (WA) country areas, Far North Queensland, and Northern Territory (NT) outside of Alice Springs and Darwin: 7-10 business days.

Additional Notes:

Please allow 1-2 business days for dispatch processing.
Delivery times are estimates and may be affected by carrier delays or unforeseen circumstances.

Important Delivery Notes

PO Box Restrictions: Bulky items cannot be delivered to PO Box addresses.
Lost or Damaged Items:
- Lost items: Notify us within 10 days of the expected delivery date to initiate a carrier investigation. Claims made after this period will not be accepted.
- Damaged items: Report damage or non-delivery within 10 days of the delivery ETA for resolution. Claims made after this timeframe may be declined.

Delivery Areas for Bulky Items

For large or bulky items, delivery services are primarily available in metropolitan areas within:

Adelaide
Brisbane
Melbourne
Perth
Sydney

Delivery Fees and Conditions

Your delivery fee may be adjusted if:

Your order requires multiple deliveries due to size or packaging requirements.
The order includes both standard and special delivery fee items.

Additional charges may apply for:

Remote locations.
Items requiring special handling.

We will notify you of any changes to the delivery fee before shipping your order. If these changes are unsatisfactory, you can cancel your order for a full refund. Refunds are processed within 5 business days, though receipt times may vary based on your financial institution. Please note, Medcareshop.com.au is not responsible for delays caused by these institutions.

Delivery Timeframes

Standard and Special Delivery Fee Items:

Australia-wide (capital cities, suburbs, and most regional areas): 4-7 business days.
Regional WA, Queensland, and NT: 7-10 business days.

Big and Bulky Items:

Delivered within 7-14 business days, based on a date arranged with you and our delivery partners.

Additional Information

Split Orders: If your order is shipped in multiple packages, deliveries may arrive on different days.
Delays: Delivery times are estimates. While we aim to meet these timelines, delays may occur, especially during peak sale periods. Significant delays will be communicated to you promptly.

Thank you for choosing Medcareshop.com.au.

5. Returns and Refunds

Our returns and refunds policy complies with the Australian Consumer Law (ACL). You are entitled to:

A refund, replacement, or repair for defective or faulty items.
A return if the item does not match its description.

To initiate a return, please contact our support team at [email protected] within 14 days of receiving the item.

6. Use of Website

You agree to use Medcareshop.com.au only for lawful purposes. You must not:

Interfere with the website’s functionality or security.
Misuse our intellectual property, such as trademarks or copyrighted material.

7. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to our Privacy Policy.

8. Liability

We strive to provide accurate and reliable information on our website. However, Medcareshop.com.au does not guarantee the accuracy, completeness, or reliability of any content. To the extent permitted by law, we are not liable for:

Any direct, indirect, or consequential damages arising from your use of our website or services.
Loss or damage caused by events beyond our reasonable control.

9. Changes to These Terms

We may update these Terms at any time without prior notice. Any changes will take effect immediately upon posting on our website. We recommend reviewing these Terms periodically.

10. Contact Information

If you have any questions or concerns, please reach out to us:
Email: [email protected]
Phone: 0493 466 018
Address: 1 Schutt St, Newport VIC 3015, Australia

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. By using Medcareshop.com.au, you submit to the exclusive jurisdiction of Victorian courts.